US market indices are shown in real time, except for the S&P 500 which is refreshed every two minutes. Your CNN account Log in to your CNN account More often, returned products can end up in liquidation warehouses or even landfills, which are an environmental threat.ĬNN Business’ Parija Kavilanz and John General contributed to this article. Stores then have to mark down returned goods to sell them, further squeezing their profit. Those items sometimes wind up back in retailers’ warehouses or on shelves. That’s a strain on retailers: For every $1 billion in sales, the average retailer incurs $165 million in merchandise returns, according to the NRF.Ĭompanies have to cover costly shipping fees in order for customers to send their products back. Zara, H&M, J.Crew, Anthropologie, Abercrombie & Fitch and other chains are now slapping on fees of up to $7 to return items online some retailers have tightened their return windows.Ĭustomers sent back around 17% of the total merchandise they purchased in 2022, totaling $816 billion, according to data from the National Retail Federation. Amazon is adding the badge to product listings on items with “significantly higher return rates for their product category,” a spokesperson said.
AMAZON RETURN POLICY FREE
Shoppers have become accustomed to endless free returns in recent years, but Amazon and other companies are trying to curb this customer habit.Īmazon also recently started flagging “frequently returned” products on its website.
The Information first reported on Amazon’s fee. Alcoholic seltzer sales, including Topo Chico Hard Seltzer, have skyrocketed and are the new trendy drinks. Topo Chico Hard Seltzer on display in Indianapolis in January 2022.
AMAZON RETURN POLICY FOR FREE
The company still offers a way for these customers to return stuff for free by bringing items to Whole Foods, Amazon Fresh, and Kohl’s.
(Amazon owns Whole Foods and Fresh, and has a partnership deal with Kohl’s.)Īmazon still offers free return options, and an Amazon spokesperson said the fee would apply to a small number of customers. You don’t like it, just return it.īut not anymore: so many customers have buyers’ regret, or simply bigger feet than they thought they had, that handling returns has become an expensive problem for the company.Īmazon will start charging customers a $1 fee if they return items to a UPS store when there is a Whole Foods, Amazon Fresh grocery store or Kohl’s closer to their delivery address. Amazon is attempting new measures to get customers to return fewer of their online orders, including charging a fee to return items to UPS stores.įor decades, Amazon built its business by creating shopping that was fast, ridiculously easy and, seemingly, error-proof.
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